CRM - Customer Relationship Management
Today’s Internet landscape is a very different world to the one we first encountered over a decade ago. A successful website needs to navigate a vast terrain of user expectation, marketing intelligence, social technology, browser compliance and a host of coding and security issues – not to mention great design and great information.
Today's Websites require a team of specialists to be effective: programmers, designers, copywriters, marketers, project managers. They also require one big ingredient – the site’s owner! Visitors want to engage with a business on line – they want to feel connected and that the business that runs the Website is switched on enough to care what is happening on their own Website.
A successful site takes all of this into account and more. Our Websites have been responsible for earning our clients tens of millions of dollars worth of new business – and hundreds of millions of dollars of potential new business leads and inquiries.
Most important CRM features:
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A Live Feed of Customers' Actions.
Cyrius Online Solution gives you a central view of your customer activities. From eCommerce orders to blog comments, forum posts to contact forums, member zone activity to email marketing, it's all tracked to give you a complete view of customer behaviour.
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Centrally Manage Cases, Orders and More.
Once a customer registers their email address anywhere on your site, a customer record is created for them. From there, you can give them access to secure member areas, manage their store orders and modify their email marketing subscriptions.
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Build Custom Forms and Capture Leads.
You can build your own custom web forms with a few clicks! Every web form you build is integrated into the CRM - when submitted, a Case is created for follow up and your leads are captured safely in a customer database.
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Impress Customers With Workflows.
Automate your processes and Get back to your customers fast! You can build multi-step workflows to notify the team of new web form submissions or orders, verify steps as they are completed, and remind and escalate to management if need be.
