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As the Internet evolves, two things are happening at the same time.

On the one hand everything is seemingly getting slicker, simpler, more elegant and easy to use.  Just think of iPhones and iPads, where children can manipulate applications with the swipe of their fingers and where in a few short minutes an owner of a new device can have it fully configured to check their email, surf the Web, synchronize their calendars and contacts and perform any number of hundreds of thousands of tasks and games with instant app downloads.

On the other hand, the very fact that the hardware is able to be so slick and efficient is as a result of an incredibly complex world of programming, not to mention a totally mind-boggling level of complex interconnectivity.  Behind the slick façade lies the operating system, network protocols, Wi-Fi, ISP accounts, servers and domain names all over the world and armies of the brightest minds of our generation getting paid stupendous salaries to make sure that it all works.

So when users experience the ‘front-end’ of this phenomenon, even though they may still encounter glitches and issues and varying standards of quality between Websites and apps, connections and configurations, one definitely gets a general feeling of satisfaction and ease.  This is starkly apparent if you look back 10 or 15 years and recall the days of having to insert modem strings to make your connection work, pouring through untold other settings and crossing your fingers in the hope that it all hangs together, and once you got online, on your big old chunky computer with an 800x600 pixel resolution screen, having what could only be described as a mediocre experience on most Websites.  We have definitely come a long way.  HD video streaming, facebook updates, Soundcloud uploading and checking Google Analytics from bed while the office computer magically backs itself up without you even thinking is a pretty nice place to be.

Herein lies the paradox.  When a business owner decides to switch from being a user of the Internet today and get involved as a producer, things take on a radically different dimension.  Suddenly they are entering the world of the technology that runs everything.  They enter this world with the mind of a user, often believing that what goes on behind the curtains is just as elegant and simple as what goes on onstage.  It is a forgivable delusion, but it is still a delusion.  Sure, there are products and services out there that enable people to set up basic Websites without any technical knowhow, and sure there are plenty of business tools available that are relatively straight forward – but almost always, the business owner ends up requiring customisations and integrations that immediately put them out of their depth in the technology whirlpool.

Elegance at the front-end involves a great deal of planning, strategy and architecture in the back-end, not to mention a consistent content creation process, to ensure all the text and images are formatted and fitting the layout and style of the delivery medium.  Websites now need to work on desktops, mobile devices of all shapes and screen sizes, as well as tablets and even televisions.

Interactions and integrations between Websites and social media platforms are becoming commonplace, yet each one requires a certain level of control to ensure it is doing what the business owner wants it to do.  Websites are not just information resources any more.  They need to engage, call for action and response, share information from diverse locations, provide downloads or even videos, podcasts and webinars.  They might require logins to secure areas, track usage, charge for access to certain files, hook into third party systems, allow subscription and account management or any number of other functions – all seamlessly and elegantly, as if the entire thing was dreamed up by Steve Jobs himself.

The bottom line is the bottom line – all of this takes time and costs money and is almost always unable to be done to a satisfactory level by a business owner, as it requires high levels of programming expertise and understanding.  More and more we are receiving enquiries from prospective clients who are coming to us having seen all kinds of amazing things online and wanting to do those amazing things themselves.  Almost without fail, their expectation of what is involved to make things happen is completely out of alignment with what is really involved.  They cite Websites that might have cost $200,000 to launch and a further $500,000 a year in staff salaries and overheads to maintain, yet they expect that this could be achieved by one person for under $10,000 and half an hour of dabbling on the weekend.

This is the paradox: The more elegant and awesome the Internet becomes to the end user, the easier everyone thinks it must be to get involved, when in fact it is becoming more and more complex and more epic a challenge to create a real successful online presence.

It doesn’t help when we are being told by companies offering cookie-cutter solutions or simple package deals that you can do anything you ever dreamed of online for $15 a month!  These people never seem to tell you what the limitations are, just that the product or service is totally amazing.

There are two ways to go here – 1) Accept the paradox, accept a compromise and make the most of what you have got in terms of money, time and tools or 2) Accept the paradox and plan your business accordingly with sufficient capital and resources to achieve what you hope to achieve.

If you ignore the paradox, you ignore it at your peril.  Making everything look so easy is not so easy at all.

The old phrase, “you don’t know what you are missing out on” is definitely one to consider applying to old business Websites.  The Web has been around for long enough now that many businesses are starting to outgrow their Websites, without realizing it.  Many Websites that were built in the early 2000s are still around.

Certainly, if you ask a business owner whether they want to outlay a large amount of money to completely rethink, redesign and rebuild their online presence, they might wonder why they should fix something that does not seem to be broken.  The uninformed economic decision might always be to keep maintaining the old site, with the occasional update, rather than start again.  They might have moved premises a couple of times in that time, replaced their car two or three times, replaced pretty much all of their computers and printers, phones, fax and coffee machine, but the most critical face of their business – their Website – sits there chugging away year after year without being given a thought as to how it might perform better, as all their other shiny new acquisitions have been.

So here are a few reasons to consider whether it might actually make good economic sense to invest in a new Website.

1) New standards
Website standards have changed significantly in the last few years.  For starters, old websites were designed for 800 pixel wide screens.  Now the base line is 1024 pixel screens.  This a) makes old Websites look too small and b) gives new Websites a whole lot more screen real estate to deliver content to the viewer.  The code behind Websites has evolved a great deal as well.  With the release of HTML5 and CSS3, an entire new level of Website creativity and content delivery can be achieved.

2) Changing expectations
As we all well know, when we visit Websites on the Internet, we are getting more opinionated and judgmental about what we see.  It is most likely as a result of information overload, but our tendency to hit the back button within seconds of seeing a Website is getting stronger.  We also expect more of any Website that we have decided to spend more than a few seconds on.  We want the navigation to be intuitive, the information to be comprehensive and the overall look, feel and style of the site to be professional, friendly and appropriate.  Older Websites, which were often built on limited budgets, by people who might have been programmers rather than communications or business experts, may not be good enough any more.  You may very well be losing business without even knowing it, as more people hit the back button a little bit too soon.

3) Keeping up with the Joneses
Each day you leave your old Website as it is, is another day that you give your competitors an opportunity to forge ahead of you and win new business from discerning clients.  Sitting pretty might be a good strategy while your site is bubbling away in search engines and getting reasonable response rates, but over time – and without you knowing – you may start slipping down against other Websites.  Web usage is surging, so if your site traffic is remaining flat, chances are your competitors are picking up the extra business with their more sophisticated, social-media savvy and dynamic Websites.  When customers are comparison shopping (which we all do online as it is so easy), your site and your competitors' sites stand side by side in the visitor’s mind and they will most likely return to the sites they consider to be more user-friendly, more informative and more professional.

4) Mobile is booming
The statistics on people accessing Websites on their mobile devices are staggering, and growing every day.  Old sites almost certainly are not very mobile-friendly, especially when many new sites now are designed with dedicated mobile versions.  It is now possible to have a completely separate ‘style sheet’ to deliver your Website to mobile devices.  Clearly you are going to be better off if the growing mobile audience is going to be able to view your site easily.  Anyone using mobile Apple devices is not going to be able to view any Adobe Flash content by default, so if your old site has any Flash (and some old sites are all Flash), all your Apple-using visitors are going to be disappointed.

5) Websites are now part of the social media landscape
Old Websites were built as stand-alone entities.  They might have had databases and other functionality, but they tended to be built without regard to the wider Web.  Nowadays, Websites form a dynamic connection to the social Web, not just with like buttons and links to Twitter, but as conduits of content from all over the Web.  You can be feeding the most relevant, live, dynamic content from a multitude of sources, both your own and from others in your industry and beyond, to enhance your Website’s information and appeal.  You can also provide the tools so that others can easily spread the word about your Website.  This amplifies your presence greatly and is another thing you are missing out on by hanging on to your old Website

6) You have evolved, why hasn’t your Website?
Many Websites are now only vague reflections of the actual business they represent.  Someone many years ago, sat down and wrote a few pages of text about their company, grabbed a few images and asked a Web designer/developer to put it online.  Meanwhile, their business has grown, evolved, expanded into new areas, re-defined, consolidated and changed their customer base and service offering.  None of this is reflected in the Website, because it was all too hard to sit down once again and come up with a whole new Website full of content.  This is verging on negligent.  People make up their mind about your business when they see your Website, yet you are telling them that you are the same business you were 8 years ago!  No wonder you are not getting the right kind of leads from the Web.  Websites define you and they also qualify leads.  Your Website must be brought up to date to re-define your current operation and attract the customers you want now.

7) It’s not that expensive
How much has your Website cost you?  Not much, if you haven’t touched it for years.  The original cost would have amortized many times over and no doubt with just a few new leads it would have paid for itself years ago.  However, the thought of spending a big chunk of money right now may not seem that appealing.  It seems strange, but many businesses, even when they know their Website has been a big asset to them, still baulk at forking out the investment for a new one.

Perhaps it is because Websites are so virtual and their benefits seem intangible.  In fact, the benefits are both intangible and highly measurable.  Branding, positioning, reputation, communication… all of these more intangible functions are performed by a Website.  To achieve the same things without an online presence is very expensive.  Printing, print advertising, point of sale, expos and conferences all cost a great deal more in total than a Website.  Their impact is even less measurable, too, yet many business continue to sit on their old Website and spend far more money on traditional media and marketing.

When it comes to tangible benefits, Websites are unbeatable.  With tools like Google Analytics, every single visit is tracked, every search term used to find you is logged and over time a massive amount of rich, interpretable and informative data is collated to help you continually improve your Website and measure the effectiveness of all your marketing activity.  The value a modern Website can bring you far outweighs the setup and maintenance costs

It is hardly surprising that larger companies invest millions of dollars into their online marketing, including setting up entire teams of in-house staff to manage the assets.  They are not doing it for fun, they are doing it because it makes economic sense.  Smaller businesses need to realise the cost benefit of online marketing and invest proportionately to get the desired returns.  It won’t happen if you don’t do anything, but it will definitely happen with the right help and support from a speciality service provider and consultant, combined with a little bit of time, effort and investment on your behalf.

8) It’s not as hard as you think
Just like any project, a new website is just a process that needs to be embarked upon with a clear vision for the desired outcomes and a methodical step-by-step approach.  It may seem daunting, or you may be remembering last time you did it and shuddering, but with the help of professionals who know how to manage the process, it really is quite easy, once you break down the steps and address them one by one.  There are many elements to a successful modern Website and you will have to spend some time thinking about your business and defining what you do and what you want.  This can be a lot of fun and is actually an awesome opportunity to take stock and think about where you are going and where you want to be.

Your Website can become your tour guide for your business into the future as it defines where you are going, what you want and how you are going to get there.  With great design, content, navigation and interactivity, your multi-dimensional, multi-media presence can become a beacon, lighting the path and guiding people to your door.  All you need to do is bite the bullet and do it.  Just like it is easier to sit on the lounge eating chocolate than it is to go to the gym, it might be easier to keep your old Website than create a new one, but as we all know, in the long run, we are all a lot better off if we get off that lounge chair and hit the exercise mat.  The long-term gain of doing something far outweighs the short-term gain of avoiding what you know is the right thing to do.

If you want to find out more about taking the big step and rebuilding your online presence strategically, professionally and wisely, contact us.  We can show you, as we hope this article explains, how valuable a decision it could be.

By Stefan Sojka

In some ways it is hard to believe I am writing this post, but there seems to be something very strange about human nature that we keep needing to be reminded of the most mind-numbingly obvious things.

Google.  A single text input field and a button.  You don't even need to click that button, just hit your "Enter/Return" key.  It is probably even sitting there in your browser, so you don't even need to go to Google's Website.   

Type in anything and hit "Enter/Return".  Google's multi-billion dollar infrastructure and programming code developed by the world's most brilliant coders and evolved over a decade or more, will come right back at you, in an instant, with millions of results, including maps, adverts, images, videos, tweets and PDF files.  In fact BEFORE you even finish typing, Google has already started guessing what you are searching for and making a bunch of suggestions to help you.

By any measure, this experience is phenomenal, bordering on miraculous.  Google is so ubiquitous it has been added to the Oxford English Dictionary as an official verb in the English language.

So why do we keep asking each other so many questions?  What is it in human psychology that forgets the existence of Google just when we need it most?  People seem to prefer ringing up their business supplier or associate to ask questions that they surely must know Google will be able to answer far more effectively and comprehensively than the poor victim of their enquiry at the other end of the phone.

"I'm getting an error message 'XYZ876765463543', do you know what the problem is?"  No I don't.  Just Google it.

"Can you suggest a good solution for problem X?"  Maybe I could, but maybe I am not the world authority on anything and my solution might not be ideal.  Just Google it.

Even if I did know that particular error message code, or solution, I would have to spend 15 minutes explaining it to you – 15 minutes that you will be outraged if I billed you for – when you could have found the answer in less time than it took to dial my number.  You could have read all about it yourself and actually learned something while you are at it – for free.  Through Google's search results, you could access entire communities of solution providers, consultants and advisers who are more than happy to go to great lengths explaining the subtleties of email program version compatibility issues on their Websites to anyone who stops by.

Not only that, but the more you Google, the better you get at it.  You can even Google how to be a better Googler!  There are many tricks to help you zoom in on more accurate results or dig deeper to discover hidden resources that might not always come up on your very first search.

We are all guilty of not Googling when we should have.  We simply keep forgetting that Google is there when we need it.  We sit there agonising over some issue or other, rather than realising that someone else has not only done the agonising for us, but they have posted it all on their blog.  We wonder if we should embark on a new business venture with a brilliant idea we just had, without taking the very first step of checking to see if it has already been done.

Google may be in the dictionary.  It may provide instant access to an infinite array of information, but we still haven't evolved Google as a reflex action to our thought processes.  It is perhaps a simple behaviour change, to pull ourselves up when we find ourselves faced with questions and problems and ask whether we will get a better answer from the humans in our immediate real-world vicinity or from the 2+billion crowd of helpful strangers online.

Make it a new affirmation, a mantra or simply write it on a post it note and stick it on your forehead – "Just Google it!"  It will be the ultimate 'win-win'.  You get your answer and the person you were about to call will be left in peace... : )

By Stefan Sojka

It’s time to add Writer/Producer/Director/Actor to the résumé.

I got my first answering machine somewhere back in the late 80s.  I’ll never forget the horror of hearing my own voice on that micro-cassette tape.  I re-recorded that message at least 50 times before I was happy.  It was the first step on a long and slippery slope into business-oriented media production.

Before the answering machine, the only people who spoke into microphones were Shakespearean actors.  There was no purpose, nor facility for the average person to lay down their voice, let alone film themselves.  Humans had only barely gotten used to using phones – and not very well at that.  Without the feedback loop of listening to ourselves speak, or seeing ourselves on video, we were oblivious to how ordinary we all looked and sounded.

Fast forward a few decades and media production tools are everywhere.  By the age of three, most kids have been filmed more than any actor from the golden years of Hollywood, photographed more than Marilyn Monroe and laid down at least a few dozen answering machine messages and karaoke tracks.  Everyone is now expected to be a multi-media artist.  Every computer (every phone, just about) is a recording studio, movie production house and photo lab.

So why don’t more businesses use audio and video to communicate?  Why is it so easy to film baby’s first steps, but a guided tour of your offices with a few valuable insights into the services you provide hasn’t been made yet?

We might have the recording tools, but what about the lighting, audio engineering, script-writing, voice-over style, storyboard, green screen and a dozen other elements of good production that don’t come packaged with every laptop sold?   Making quality media is not that easy and putting in a great performance does not come naturally to most people born before the video age.

The only way to overcome your fear is to just have a go.  Write a script, rehearse it, film it, watch it back, cringe with utter embarrassment, then do it all again, slightly better each time, until you begin to like what you see.  Experiment with lighting and sound, posture and pace.  Before too long, you will learn how to look and sound great.

Without fail, anyone who actually perseveres will transform into a more appealing media-friendly version of themselves.  With a little experimentation on the technical side of things, using reasonable quality gear and the awesome editing software that is available these days, you can cut a perfectly respectable piece of promo in no time.

If it all gets too hard, get some training; voice, TV presenting, script writing and video editing.  No one really has a good excuse anymore for not picking up all the skills necessary to become a savvy and sophisticated spokesmodel for their own business.

We all know how effective great multimedia is – we consume it every day by the Gigabyte.  I know if I am researching a product or service, I will devour whatever media I can find.  Your customers are doing exactly the same thing.  You really would do well to get your personalized message in front of them.  If you have a particular expertise or specialist knowledge, the world is hanging out to hear about it.

Every businessperson is now a media performer and producer.  You just need to decide, right now, that you are going to be a really good one.  Lights… camera… mouse… action!

By Stefan Sojka

It takes a lot of hard work to make everything look so easy.

I had a potential client call recently, excited about a new e-commerce Website they wanted to launch.  The domain name sounded great and they had plans to go viral and generate big sales.

In one short phone call, they described their idea.  They had clearly been thinking about this for a long time.  I filled an A4 page with notes, as they proceeded to describe their vision; a totally customised, world-class, elegant, classy, beautiful, powerful, enterprise-level entity with enough bells and whistles to form an orchestra.

It was our first phone call, so I asked: “Have you prepared a brief?”  The answer?  “No.”  “Do you have a budget?”  “Uh… no… as small as possible, please, because I am just getting started…”

There is nothing wrong with starting off small and dreaming big – most successful businesses do – but it suddenly dawned on me that I was the first person to ever put pen to paper on this project.  It was a big idea without an ounce of actual work put into it.  These plans were hatched during a few months of daydreaming and Web surfing, dictated over the phone to me, who was now expected to make all those daydreams come true.  Easier said than done.

If you want to start any business, you usually put a lot of planning into it – why would an online business be any different?  In fact, a Web-based business often requires more planning and preparation than most ‘real world’ businesses.  This is due to the additional layers of complexity, combined with the inherent risks and costs of getting things wrong.  There are awesome e-commerce packages available and countless other great resources.  There’s a rapidly maturing industry of Web professionals too, but time is money.  The more time you can put in yourself, the better.

It is understandable, I guess.  Websites that generate millions (if not billions) of dollars all look so elegant and simple.  Everything has been carefully engineered (after 1,000 iterations) to look fresh, clean and effortless.  Add to that the use of the word “free” and “easy” in just about every online advert and one would be forgiven for getting the impression that Web enterprises were a piece of cake.  Getting ‘something’ online might be easy, but getting exactly what you want could involve a few hard yards.

Everything you want to happen on your Website needs to be told to happen that way …in code.  It is often just as hard making a site elegant and clean, as it is to make it look messy and clunky.  When you bring e-commerce into it, things can get complicated.  You are engineering an experience that ends in people handing over their credit card details.  It’s like running a shop with no shopkeeper – it has to be pretty special to get someone to willingly open up their wallet and serve themselves.

Even static Websites can take a lot of work to get right.  One site we recently launched took 7 people 266 hours.  Fortunately, the site owner put in a huge chunk of that time, saving money and delivering a far better end result.

So, if you have a great idea for an online business, write it down, make a plan, do your research, set aside as much time and money as you possibly can, define everything in intimate detail – then seek out professional help to make it happen.  That way you’ll both be on the same page and have a far greater chance of making your dream come alive.

By Stefan Sojka

The worst experiences can often deliver the best lessons.

Anyone who has been in business for more than a few nanoseconds has likely encountered at least one difficult customer.  Something about certain people and money trips a short circuit in their brain, where logic, decency and empathy get replaced with desperation, anger and a sense of entitlement to the right to be not very nice.  We’ve all seen it – maybe we’ve been it, on occasions.  The customer is always right, right?

In most cases, that maxim works well as a guide to good customer service, but what about those nasty characters, who make it their business to become your business’ worst nightmare?

One reason why large companies pay lawyers small fortunes to write reams of disclaimers is that they are inoculating themselves from bad customers.  Small businesses are not so lucky.  We often risk people walking right through our front doors and creating havoc.

One of the biggest mistakes I made when I set out in small business was to presume that everyone had the same ethics and values as I do.  Of course they are all open, honest, fair, easy-going and like to resolve any misunderstandings amicably.  Yeah, right!

Every small business owner has a story.  I’ve had my fair share.  Clients who refused to pay, just because they didn’t feel like it.  Clients who blamed me because they hired the wrong person to head up their project, then sat back gleefully and watched it implode just so they could unleash their anger at me, the same way they do with all their suppliers.  Then there are those who invest their entire existence into something so that the tiniest issue becomes an utter tragedy, leading to midnight phone calls to sort it out after they’ve polished off two bottles of red.

I can laugh about it now, but these customers took their toll.  I have associates who have faced far worse; threats of violence, screaming, humiliation and huge financial losses, even bankruptcy from unpaid accounts.  Bad customers might be 1 in 100, but that one can ruin everything – at best they can sure suck the fun out of what should be a passionate and joyful pastime, operating a small business.  My worst clients have taught me two things:

There is no obligation to serve every customer who comes along

“We reserve the right to refuse service” is a powerful statement.  Taking on the wrong customer is simply not worth it.  Even though a budding small business might feel a necessity to take on everything that comes along, the opportunity cost of picking up the wrong client is too high.  Trust me, there are plenty of awesome customers out there.

Recognize the early warning signs.

With hindsight, I should have listened to the alarm bells.  At the first meeting, they told me about a terrible experience they had with a previous supplier (was it the supplier’s fault?).  They wanted me to help them take the world by storm, but they didn’t have any money right now.  There was just something about their demeanor that I knew was dodgy, but I didn’t listen to my instincts, or my wife, when she said, “I don’t like them.  They’re trouble.  Don’t do it”.

I would have preferred to have never had any bad clients, but they sure cured me of my innocence and taught me that I deserve better.  Life is too short.  I want to spend it taking care of all my cool clients who share my values and want a fun, exciting and rewarding ride. Don’t you?

By Stefan Sojka

Don’t throw the real baby out with the virtual bathwater.

There is something about online business that tends to set us up for a huge amount of misaligned expectations.  With everything just one click away, the hidden complexities of Web functionality lead people to believe that it all happens auto-magically.  Some coder just copy-pasted in a few lines of recycled PHP and ‘whammo!’…instant global success story!  I have had people seriously enquire about replicating eBay and/or FaceBook for $5K and honestly believing that should do the trick.

It’s kind of understandable.  Most of the hard work is hidden in scripts and files and thanks to the limitless talent of a planet full of awesome GUI designers, everything looks so slick, clean and simple.  The Internet is the most complex entity in the known Universe, yet its astounding success is due to its belying simplicity.   If it didn’t look and feel easy to use, it would still to this day remain the bastion of computer scientists, hackers and brainiacs.

As a business owner, I still need to contend with the complexities.  If my business model is almost exclusively an online model, such as selling downloadable software, I am going to need a team of coders on hand to manage the high level of sophistication involved; security, functionality, payment, membership management.  Imagine; a Website as deceptively lightweight as Twitter requires 140 employees to keep it running – at a loss!

The big growth area now seems to be hybrid businesses, with one foot in the online space and one foot in the real world.  Think of pizza delivery.  You need a complex online system to manage and process customer orders and an efficient off-line operation to get the pizza to my door within 30 minutes.  Similarly, sites like Groupon rely enormously on the online component delivering deals and getting online exposure to billions of users, but without the real-world participating businesses delivering on those great offers, Groupon’s image could turn sour real fast.

Then there are your businesses that most of us are engaged in, that operate primarily in reality but use the Web to promote products/services and attract new business.  Even the simplest of “brochure-ware” sites need to be created to a high standard to reflect the quality of the business and to have some basic technical expertise applied, even if it is just for contact forms, updating content and measuring the site’s performance.

There is no avoiding the fact that I have to get the technical stuff right.  But what will really make or break the operation is everything else.  If I expect that the code will magically solve all my business problems and make me an overnight squillionaire, it will be at my peril.  Technology alone will not cut it.  Why does software keep on getting upgraded?  Because it will never be perfect.  It’s what we do with it and how we integrate it into our business that counts.

Here’s what I focus on; customer service, communication, quality control, administration systems and processes, accounts, building relationships with valued associates, ensuring (not assuming) that I am on the same page as my customers, diarizing everything, keeping time-sheets, keeping my desk tidy, my files organized, and my inbox manageable.  You know, all the stuff that prevents my life and business from descending into a chaotic nightmare and will only get worse the more things grow.

Every business now must have a layer of technology surrounding it and you have to get the right solutions and systems in place.  But as technology pervades our lives and the lives of our competitors, it’s the fundamentals of off-line business practice that will determine our ultimate success.

By Stefan Sojka

The growing global movement to redistribute and reorganize resources presents unlimited untapped entrepreneurial opportunity.

I was defragging my hard drive the other day and it got me thinking – as one does, sitting there staring at a little colour-coded progress bar for three hours – perhaps it’s time to defrag our civilization. If my hard drive runs faster and more efficiently when all its files are organized into nice neat contiguous sectors and clusters, surely there is a big opportunity for improving off-line efficiency if we apply the same process.

Defragging is going on all around us already, of course; airline ticketing systems, car-pooling, off-peak hot water, express checkout lanes… but we are surrounded by so much complexity and so much inefficiency, that the opportunities are endless.  It’s only a matter of identifying them, then working out clever solutions.

Many of our off-line systems have evolved over hundreds, even thousands of years, including the economy, transportation, communication and our public institutions, often with outmoded rules that have, like the inefficient way data is written onto hard drives, forced us poor humans that are lumbered with them, to endure a mountain of inconvenience and waste.  Within all that inconvenience, some people make out like bandits (think of currency traders, recruitment companies or 1,000 other types of agency), but if we want long-term sustainability, we must look for ways to profit from making things better, not capitalizing on keeping them the same.

Rachael Botsman and Roo Rogers’ eye-opening book “What’s Mine is Yours – The Rise of Collaborative Consumption” documents an online movement of peer-to-peer sharing and reallocating, and identifies the new drivers and motivations that make phenomena like www.airbnb.com and www.zopa.com take off.  The Web not only facilitates better resource and service allocation, but it has built-in personal reward incentives for participants in the form of social interaction, validation and relationship building.

Here are a few of my pet defragging projects I would love to see get up and running:  House-swapping so everyone lives within walking distance of wherever they commute to every morning.  A register for all your unused musical instruments/tools/books/stuff, so needy local kids can drop in and borrow them.  Something (anything!!) that will permanently eliminate the need for filling out forms.  A map/database of unused backyards that can be made available for suburban farming.  A site for locally-based freelance experts who are happy to come to my place and show me how to use all my gadgets and software properly.  Any niche or industry-specific version of existing Websites and businesses, where unused resources and people-power are made available to others.

If only this column was a two-pager, I would keep going!

Everywhere I turn and look, there are systems, processes and things being mismanaged, underutilized or overburdened.  So, put your thinking caps on, register a domain name and start offering your brilliant solution.  No one ever went broke identifying a need and fulfilling it perfectly.  Build in the social media marketing component, so everyone tells everyone else about your idea and you have yourself a start-up!

Before you begin, spend some time checking out what others are doing in this area, try a few sites out that swap things, introduce opportunities, facilitate microloans, sharing, group investing and matchmaking and you’ll find a defragging movement so diverse it almost needs defragging itself!

We might be a fair way off the Utopian vision of Jacque Fresco’s Venus Project – www.thevenusproject.com – where all resource use is optimised by computers, and humans spend all day marveling at how clever we all are, but it’s nice to think we are at least heading in the right direction.  If you look closely, you’ll see the path along the way is paved with fragments of gold.

By Stefan Sojka

Complacency was once a desirable state of the masses – a place where we could raise families and live nice quiet lives.  Progress was someone else’s problem.  The networked world has pushed us all into the rapids, sink or swim.

Before we all plugged in and turned on, most advancement in society, economics and life in general was pursued by scientists, policy-makers and big business, running their own agendas of discovery, vote-winning or competition.  The rest of the world moved at a fairly steady pace; birth, childhood, school, work, marriage, procreation, retirement, death.  Our ambitions were modest, our scope narrow and our acceptance of our position in the scheme of things was never an issue.

One forgets how recent the global travel phenomenon is, or the notion of having more than one vocation (or partner) in a lifetime, mature age university education or reality TV.  All of these activities have opened our eyes to a broader, deeper, richer life (except, perhaps reality TV!)

I would argue, however, that there is an innate part of us that actually likes being complacent, that could spend our entire lives chasing nothing, kicking back and watching the world go by.  It’s the part that yearns for a sea-change and a house-boat.

The irony is that the only way we’ll ever afford a sea-change is if we work real hard.  Yet, we wage an eternal battle against that voice inside that thinks we are already there, sitting pretty.  “I have a Website.  I’m in Google.  I use email and have a fancy smart phone – I’ve made it.  In fact I’ll go on FaceBook and tell everyone how awesome I am.”

How many Websites do you see that haven’t been updated for five years?  News pages with ‘news’ from 2006?  Websites that are still 800 pixels wide, reflecting a screen size standard that has long been superseded?  Coming soon?  Under construction?  Page not found?  Each instance is a shining example of complacency.  Isn’t the Internet supposed to be a revolution in communication and the opportunity of a lifetime to be seized by one and all?  What’s going on?

I am always amazed at how many people’s entire business plan for their Website is to have accidentally managed to get on page one of Google for a couple of good keywords five years ago, or to sit on a pay-per-click campaign they haven’t reviewed since it started.  See the panic set in when a few other Websites start pushing them down the list, or begin bidding against them for paid listings until they drop off the page completely.  Sitting pretty is no way to survive on the Internet.  Getting busy is.

Do I want to be a distant memory, locked away in the deeper recesses of the Web, or an uppermost thought in the world’s collective mind?  I have to stay fresh and keep up to speed.  However well I might think I am doing on-line, I can always do better.  However hard I might be working to stay in front, someone else is working harder, to re-make, re-model and re-invent themselves and their market – my market.

I may not like it, but things are moving very fast.  Everything is feeding back on everything else in an infinite evolutionary loop.  Keep up, or risk being left out of the loop altogether.

I would love to be sitting pretty, but now is not the time.  No house-boat this year.  There’s a lot more kayaking to be done, thrashing about with the paddle, trying not to get overturned, mid-stream.  I’ll have my sea-change… someday.  It certainly won’t happen by itself.

By Stefan Sojka

The recent 15th birthday celebration of eBay has got me all misty-eyed as I ponder my own 15-year on-line odyssey, the next 15 years and how to reconcile Internet time with the growing awareness of the inevitable limitation of my own human lifespan. 

How old were you when eBay started?  I was in my early 30s.  1995 was the year I first went on-line.  I had a few Internet friends who were in their early 20s who thought I was the ‘old guy’.  Now they are mid 30s, heading on that slippery slope to the big five-0.  Scary, huh?  15 more years and I’ll be a pensioner!  I have nephews who are finishing high school this year, who were just out of nappies when Craigslist, MSN, Yahoo and Match.com were being born.

15 years in human terms is pretty significant; a full demographic shift, a career or two and long enough for your hair to turn grey or disappear.  Yet light from our sun has only traveled as far as the closest 50 star systems in that time – out of a total of 100–400 billion in the Milky Way alone.  15 years is at once an entire generation and the blink of an eye.  Long enough for Google to go from an idea for a PhD project to arguably one of the most influential organisations on the planet, with 22,000 staff and astronomical cash-flow.  Short enough for me to still have to-do lists from 1995 with things still not ticked off!

For a quick flashback to 1995, try this video:  http://waxy.blip.tv/file/752713/

‘Internet Power!’  There were 35–40 million people on-line in ’95 – there are now almost 2 billion.  Average PC RAM storage has increased a thousand-fold.  Interestingly, even though so much seems to have changed, that old video shows that the essential elements of today’s Web were all there back in 1995.  It was slow and clunky, but you could watch video, download music, images, chat, email, upload and download.  Most of the groundwork had been done.  It just took 15 more years of coding and cabling to bring it all to life.

If we take the long view, 15 more years might go just as quickly as the last for you and me, yet the next Google might still be someone’s PhD project.  Yours, perhaps?

While it seems all the great Internet ideas might have already been done, consider Chat Roulette, FourSquare, local start-up, Envato, or the many other start-ups featured in this very publication, who are expanding exponentially with no sign of slowing down.  In fact the more I think about it, and how frustrating many aspects of my on-line life still are these days, the more massive opportunities seem to remain untapped or not even dreamed of.  The next 15 years could make the last 15 look like the dark ages.

To those born in 1995, the Internet-enabled world is the only world they know.  While we email and Google-search for Web pages, they are hard-wired to 3D surround-sound gaming environments already and will no doubt prefer to do business that way, once their parents stop feeding them.

Will we pay bills by stabbing them to death?  Invoice clients by lobbing a hand-grenade at them?  Purchase products by shooting them?  Hire new staff by challenging them to a Kung Fu fight?  It could get very weird...  Or it could go in a completely new direction and catch us all by surprise the way it has done consistently for the last 15 years.

Whatever happens, I want in.  I’ve got at least 15 good years left in me.  Come on kids, 2025 is just around the corner – let’s get busy!